Returns & Exchanges

We want you to love what you ordered. If something isn't right, here's how we handle returns.

Return Window

Items may be returned within 30 days of delivery, provided they are unworn, unwashed, and carry the original MS Online tags.

How to Return

• Email hello@msonline.co.za with your order number and reason for return.
• We'll send you a return authorisation and instructions within 1–2 business days.
• Package the item securely and ship it back to the address provided.
• Refunds are processed within 5 business days of us receiving the item.

Non-Returnable Items

• Items marked as Final Sale
• Worn, washed, or damaged items
• Items without original tags
• Custom or personalised items (including embroidered badges and logos, and made-to-measure curtains) unless faulty

Exchanges

Need a different size? We're happy to exchange. Contact us within 30 days and we'll arrange it subject to stock availability.

Refunds

Refunds are issued to your original payment method via PayFast. Please allow 5–10 business days for the amount to reflect.

Contact us if you have any questions — we're happy to help.